Terms of Service

Version 1.0 · Effective Date: April 30, 2026 · Last Updated: April 30, 2026

Terms of Service Summary: By playing our Games, you agree to use them fairly and not exploit bugs, hack, or use bots. Your purchases are final and virtual items have no real-world value. Don't create offensive content. For US users, disputes go to arbitration unless you opt out within 30 days. Detailed terms below. For details on how we handle your data, see our Privacy Policy.

1. Acceptable Use

You agree NOT to:

  • Use bots, hacks, or automated tools to play the Games.
  • Reverse engineer, decompile, or disassemble the Game code.
  • Harass other players or use the "Creation Pack" to generate offensive content.
  • Sell accounts or in-game items for real money.

2. Virtual Items and Currency

  • No Monetary Value: All virtual items are licenses for use and have no real-world value.
  • Non-Transferable: Items cannot be inherited, assigned, or sold outside official channels.
  • Final Sale: All purchases are final. Game closure or service termination does not entitle you to refunds for consumed items.

3. User-Generated Content (UGC)

  • License: You grant Redwood Arcade a non-exclusive, royalty-free, perpetual, worldwide license to use and display your custom names and AI-generated characters.
  • Removal: You can request removal of your content from public visibility via in-app settings.

4. Intellectual Property (IP)

Redwood Arcade owns all trademarks, brand elements, trade dress (synthwave aesthetic), music, and code associated with our Games. All rights are reserved.

5. DMCA Compliance (Copyright Claims)

If you believe your work has been infringed, please send a notice to legal@redwoodarcade.ca with a description of the copyrighted work and the location of the infringing material.

6. Customer Support and Refunds

  • Support: Contact support@redwoodarcade.ca.
  • Refunds: All IAPs are processed by Apple and Google. Redwood Arcade cannot issue refunds directly. Please contact the Apple App Store or Google Play Store support teams for refund requests.

7. Termination

  • By Redwood Arcade: We may suspend or terminate your access to the Games at our discretion for conduct that violates these Terms, harmful behavior toward other players, or misuse of the Games.
  • By You: You may terminate these Terms by deleting the Games and your account data.
  • Effect of Termination: Loss of access to Games, forfeiture of all virtual items and progress, and deletion of account data per our Privacy Policy.
  • Surviving Provisions: Intellectual Property, Indemnification, Dispute Resolution, and Limitation of Liability sections survive termination.

8. Indemnification

You agree to indemnify and hold harmless Redwood Arcade from any claims, damages, or expenses arising from your violation of these Terms or your misuse of the Games.

9. Dispute Resolution and Arbitration (US Users)

For US users, disputes will be settled by binding arbitration (JAMS/AAA). You waive the right to a class action. You may opt out within 30 days of first use by emailing legal@redwoodarcade.ca. Non-US users are governed by the laws of Ontario, Canada.

10. Changes to These Terms

  • Material Changes: We will provide 30 days advance notice via in-game notification and posted update on redwoodarcade.ca.
  • Non-Material Changes: Updates to fix typos or clarify existing terms are effective immediately upon posting.
  • Acceptance: Continued use of the Games after the 30-day notice period constitutes your acceptance of the updated Terms.

11. Severability

If any provision of these Terms is found invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect and enforceable. The unenforceability of any single provision does not affect the validity of the remaining provisions.

12. Authentication and Future Features

  • Sign in with Apple: If we implement Apple authentication, we will support Apple's "Hide My Email" feature. When Hide My Email is used, we communicate with users through Apple's relay system and do not store real email addresses.
  • Subscriptions: Specific subscription terms (e.g., Season Pass) will be presented at the point of purchase when subscription products are offered (planned for Year 2). Subscriptions will auto-renew unless cancelled through Apple or Google account settings at least 24 hours before the renewal date. Price changes will be communicated with 30 days advance notice.
  • Other Future Features: Additional terms may apply when new features launch (such as networked multiplayer, cross-platform features, or expanded UGC capabilities). These will be communicated through the Changes to Terms process described in Section 10.

13. Disclaimer of Warranties & Limitation of Liability

Disclaimer of Warranties

The Games are provided "AS IS" and "AS AVAILABLE" without warranties of any kind, express or implied. We do not warrant that the Games will be uninterrupted, error-free, or completely secure. We do not guarantee specific outcomes from random pack openings or loot boxes beyond the disclosed odds. We do not warrant that any defects will be corrected or that the Games will meet your specific expectations. We disclaim all implied warranties including merchantability, fitness for a particular purpose, and non-infringement to the maximum extent permitted by law.

Limitation of Liability

To the maximum extent permitted by law, Redwood Arcade and its owner shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Games. Excluded damages include but are not limited to: loss of profits, data, virtual items, business opportunities, goodwill, or other intangible losses.

Our total aggregate liability for any claim arising from or related to these Terms or your use of the Games shall not exceed the greater of: (a) the amount you paid for in-app purchases in the 12 months prior to the claim, or (b) one hundred dollars ($100 USD).

Some jurisdictions do not allow the exclusion or limitation of certain warranties or damages. In such jurisdictions, our liability is limited to the maximum extent permitted by applicable law. Nothing in these Terms limits liability that cannot be limited under applicable law (such as gross negligence, willful misconduct, or fundamental breach where mandated by jurisdiction). Service interruptions caused by Force Majeure events as described in Section 11 of the Privacy Policy do not entitle users to refunds or compensation.

Version History

v1.0 (Effective April 30, 2026): Initial launch version, applies to all Redwood Arcade games and properties.