Terms of Service

1. Acceptance and Eligibility

By creating an account, downloading, installing, or playing our Games, you agree to these Terms. If you do not agree, do not use the Games.

You represent that you are at least 13 years old, or the age of digital consent in your jurisdiction, whichever is higher. If you are under 18, you represent that your parent or legal guardian has reviewed and consented to these Terms on your behalf.

These Terms form a binding contract between you and Redwood Arcade Ltd. You accept these Terms by tapping "I agree" (or equivalent) at first launch, or by continuing to use the Games after a material update to these Terms.

2. Acceptable Use

You agree NOT to:

• Use bots, hacks, exploits, or automated tools to play the Games.
• Reverse engineer, decompile, or disassemble the Game code, except as expressly permitted by applicable law.
• Harass other players or submit offensive, abusive, or infringing content.
• Attempt to circumvent or manipulate content moderation systems.
• Sell, trade, or transfer accounts or in-game items for real money outside official channels.
• Use the Games in violation of applicable export controls, sanctions, or laws.
• Access the Games from any country subject to a US, UK, EU, or Canadian government embargo or that has been designated as a "terrorist-supporting" country.

3. Virtual Items and Currency

• Licenses, Not Property: All virtual items — including Belt Tokens, Synthwave Gems, cosmetics, and any other in-game content — are limited, revocable, non-exclusive licenses to use within our Games. You do not own them.
• No Monetary Value: Virtual items have no real-world monetary value, are not redeemable for cash or refundable in real currency, and may not be exchanged for anything of real-world value outside our Games.
• Non-Transferable: Items cannot be inherited, assigned, gifted, traded, or sold outside official channels. Items are tied to your Redwood Arcade Account.
• Currency Persistence: Virtual currency balances may be subject to expiration or revocation in cases of fraud, account suspension, or violation of these Terms. We will not arbitrarily expire balances; any planned expiration policies will be communicated through the §16 Changes process.
• Pricing: Current pricing for virtual items and other purchases is presented at the point of purchase in your local currency, as set by Apple and Google. Prices may vary by region and change over time. We do not embed specific prices in these Terms; the in-game purchase screen is the authoritative source.
• Final Sale: All purchases are final, subject to (a) platform refund policies of Apple and Google, and (b) any non-waivable consumer rights under applicable law (including statutory rights under Ontario CPA, Quebec CPA, EU Consumer Rights Directive, UK consumer law, Australian Consumer Law, and similar frameworks).
• Loot Boxes: Our Games include random-item purchases. Drop rates and odds for each rarity tier are displayed in-app at or before the purchase screen, in accordance with platform and consumer protection requirements. Players can review odds at any time before purchase.
• Service Termination: Game closure, service termination, or account closure does not entitle you to refunds or compensation for consumed or unused items, except where required by applicable law.

4. Reserved

This section number is intentionally reserved and does not apply to the current Games.

5. EU Consumer Right of Withdrawal — Digital Content

For consumers in the European Union, EEA, and United Kingdom, you have a 14-day right of withdrawal for purchases of digital content under the EU Consumer Rights Directive and equivalent UK law.

By initiating a purchase of digital content (including virtual currency and other in-app purchases) and beginning use of the content, you expressly consent to immediate performance and acknowledge that you waive your 14-day right of withdrawal once performance has begun. This waiver is presented at the point of purchase and applies only after your explicit consent.

If you have not begun using the purchased digital content and are within 14 days of purchase, contact privacy@redwoodarcade.ca to exercise your right of withdrawal. Platform refund policies may also apply.

6. User-Generated Content — Names

You grant Redwood Arcade Ltd. a non-exclusive, royalty-free, worldwide license to use and display any names or other text you submit in the Games within the Redwood Arcade ecosystem for the period your account is active and for as long as required for backup retention as described in our Privacy Policy. You can request removal of public content via in-app settings.

7. Intellectual Property (IP)

Redwood Arcade Ltd. owns all trademarks, brand elements, trade dress (including the synthwave painted-realism aesthetic), music, code, and original artwork associated with our Games. All rights are reserved.

8. DMCA Compliance (Copyright Claims)

If you believe your work has been infringed by content available through our Games, please send a notice to legal@redwoodarcade.ca containing:

• A description of the copyrighted work claimed to have been infringed;
• A description of the infringing material and where it is located in the Game;
• Your contact information (name, address, telephone number, email);
• A statement that you have a good-faith belief that the use is not authorized;
• A statement, under penalty of perjury, that the information is accurate and that you are authorized to act on behalf of the copyright owner;
• Your physical or electronic signature.

We respond to valid DMCA notices and, where applicable, remove or disable access to allegedly infringing material. We will provide a counter-notice procedure for users whose content is removed. We may terminate accounts of users who repeatedly infringe copyright in accordance with our repeat infringer policy.

Designated DMCA Contact: legal@redwoodarcade.ca. Mailing address: Redwood Arcade Ltd., 1338 Wellington Street West, Unit 10, Ottawa, ON K1Y 3B7. (Designation of a named DMCA agent and registration with the US Copyright Office is pending.)

9. Account Suspension

Where conduct may violate these Terms but warrants review before a final decision, we may suspend your Redwood Arcade Account temporarily. During suspension you lose access to the Games but your account data and entitlements are preserved.

• Notice: Suspensions are communicated in-app and/or by email with a brief reason.
• Appeals: You may appeal a suspension by emailing support@redwoodarcade.ca. We will review appeals and respond as soon as reasonably practical, generally within 14 days. Complex cases or matters requiring legal review may take longer.
• Outcome: A suspension may be lifted, extended, or escalated to termination under §10.
• Privacy implications: Data handling during suspension is described in our Privacy Policy §15 (Account Suspension and Enforcement).

10. Termination

• By Redwood Arcade Ltd.: We may terminate your access to the Games for violations of these Terms, fraud, abuse, legal compliance reasons, security concerns, or conduct materially harmful to the service or other users. Termination may follow a suspension under §9 or be issued directly for egregious violations or where required by law.
• By You: You may terminate these Terms at any time by deleting your Redwood Arcade Account via the in-app account deletion process, by emailing privacy@redwoodarcade.ca, or via web-based deletion request methods published at redwoodarcade.ca. Deleting the Game app alone does not delete your account.
• Effect of Termination: Loss of access to Games, forfeiture of all virtual items and progress, and deletion of account data per our Privacy Policy (subject to retention exceptions described there).
• Surviving Provisions: Intellectual Property, Indemnification, Dispute Resolution, Limitation of Liability, and Force Majeure sections survive termination.

11. Moderation and Reports

We operate automated and human-review moderation across user-submitted content, including any names or text you submit. We reserve the right to:

• remove, block, or replace content that violates these Terms or our published community guidelines;
• take account-level action under §9 (Account Suspension) or §10 (Termination) for repeated or egregious violations;
• retain moderation records as described in our Privacy Policy §13.

Players may report violating content via in-app report flows. We disclose moderation data handling, retention, and contractor access in our Privacy Policy §13.

EU Users — Moderation Transparency and Appeals: For users in the European Union, in accordance with the Digital Services Act, you are entitled to:

• Clear information about why specific content was removed or restricted;
• A meaningful opportunity to appeal moderation decisions;
• Notification of the outcome of your appeal within a reasonable time;
• Information about alternative dispute resolution options where available.

To appeal a moderation decision, reply to the in-app notification or email support@redwoodarcade.ca. We will provide a substantive response within 14 days where reasonably practical.

12. Force Majeure

Neither party shall be liable for delay or failure to perform under these Terms when the delay or failure is caused by events beyond reasonable control, including natural disasters, war, terrorism, pandemic, government action, internet or third-party service failures, cyberattacks, or other force majeure events. This section does not limit any statutory rights you have under applicable consumer protection law, and does not delay or suspend any breach notification or other obligation we have under applicable privacy or data protection law (which is governed by the timelines those laws require, as described in our Privacy Policy §14).

13. Indemnification

You agree to indemnify and hold harmless Redwood Arcade Ltd. and its directors, officers, employees, and agents from any third-party claims, damages, costs (including reasonable legal fees), or losses arising from:

• Your breach of these Terms;
• Your misuse of the Games or violation of applicable law;
• Any names or other content you submit that violate third-party rights.

This indemnification does not apply to:

• Claims arising from Redwood Arcade Ltd.'s own negligence, willful misconduct, or breach of these Terms;
• Claims in jurisdictions where such indemnification is unenforceable as against a consumer (including Quebec under the QCPA);
• Claims to the extent prohibited by applicable law.

If you are a consumer protected by Quebec, Ontario, EU, or similar consumer protection law, this indemnification applies only to the extent permitted by that law.

14. Dispute Resolution and Arbitration

14.1 Informal Resolution

Before initiating arbitration or court proceedings, you agree to first contact us at legal@redwoodarcade.ca with a description of your concern. We will attempt to resolve the dispute informally within 60 days of receiving your notice.

14.2 Arbitration (US Users Only)

This Section 14.2 applies only to users located in the United States. It does not apply to users located in Canada, the European Union, the United Kingdom, Australia, Japan, or any other jurisdiction where mandatory consumer arbitration is unenforceable or restricted by local law.

If informal resolution fails, any dispute arising out of or related to these Terms or your use of the Games shall be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules in effect at the time of filing. The seat of arbitration shall be Ontario County, New York, unless you and we agree otherwise.

YOU AND REDWOOD ARCADE LTD. EACH WAIVE THE RIGHT TO A JURY TRIAL AND THE RIGHT TO PARTICIPATE IN A CLASS ACTION, CLASS-WIDE ARBITRATION, OR REPRESENTATIVE PROCEEDING.

Carve-Outs:

• Small Claims Court: Either party may bring an individual claim in small claims court if it qualifies, in lieu of arbitration.
• Injunctive Relief: Either party may seek injunctive relief from a court to protect intellectual property rights.

Fees: The party initiating arbitration is responsible for the initial filing fee under the applicable AAA rules. We will reimburse filing fees for consumer claims under $10,000 USD where required by AAA rules.

Severability: If any provision of this Section 14.2 is found unenforceable, that provision shall be severed, and the remaining provisions shall remain in effect, except that if the class action waiver is found unenforceable, then this entire Section 14.2 shall be void and disputes shall proceed in court.

Mass Arbitration: If 25 or more claims of similar nature are filed against us in arbitration within a 90-day period, the parties agree to coordinate batching and bellwether procedures with the AAA to manage costs and timelines fairly.

Opt-Out: You may opt out of this Section 14.2 within 30 days of first using the Games by emailing legal@redwoodarcade.ca with the subject line "Arbitration Opt-Out." Your opt-out request must include your full name and email address associated with your Redwood Arcade Account. Opting out does not affect any other provision of these Terms.

14.3 Canadian Users

For users in Canada, disputes shall be resolved in the courts of the province in which you reside, or in the courts of Ontario, Canada, at your option, subject to applicable consumer protection laws of your home province. Nothing in this section limits any non-waivable rights you have under your provincial consumer protection law (including Quebec CPA, Ontario CPA, Alberta Consumer Protection Act, BC Business Practices and Consumer Protection Act, or similar frameworks).

14.4 Other Jurisdictions

For users not in the US or Canada, disputes shall be resolved in accordance with the laws of Ontario, Canada, subject to mandatory consumer rights under your local law. EU/UK consumers may have additional remedies under the EU Consumer Rights Directive, UK consumer law, and other applicable EU regulations. Australian consumers retain non-excludable rights under the Australian Consumer Law. Japanese consumers retain rights under the Consumer Contract Act and Act against Unjustifiable Premiums and Misleading Representations.

15. Statutory Rights Savings Clause

Nothing in these Terms is intended to waive, limit, or exclude any rights you have under applicable consumer protection law, privacy law, or other applicable law that cannot be waived by contract. This includes:

• Non-waivable statutory warranties and consumer guarantees;
• Mandatory refund and cancellation rights;
• Mandatory remedies for misleading practices, unfair contract terms, or defective goods;
• Rights of users under EU Consumer Rights Directive, UK consumer law, Australian Consumer Law, Canadian provincial consumer protection acts (including Ontario CPA, Quebec CPA, Alberta, BC), Japanese consumer protection law, and similar frameworks.

If any provision of these Terms conflicts with a non-waivable consumer right that applies to you, that consumer right prevails for you, and the rest of these Terms remain in effect.

16. Changes to These Terms

• Material Changes: We will provide 30 days advance notice via in-game notification and posted update on redwoodarcade.ca.
• Non-Material Changes: Updates to fix typos or clarify existing terms are effective immediately upon posting.
• Acceptance: For material changes affecting your rights, continued use of the Games after the 30-day notice period constitutes your acceptance of the updated Terms. Where required by applicable law, we will request your renewed explicit consent.
• Right to Reject: If you do not accept a material change, you may terminate your account per §10 (By You).

17. Severability

If any provision of these Terms is found invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect and enforceable. The unenforceability of any single provision does not affect the validity of the remaining provisions.

18. Redwood Arcade Account and Cross-Game Universe

These Terms apply to all current and future Redwood Arcade games. A single Redwood Arcade Account, created via Sign in with Apple or Google Sign-In, links your universe-wide account, premium currency (Synthwave Gems), and unified collection display across Redwood Arcade games.

What is shared across games:

• Your Redwood Arcade Account identity;
• Synthwave Gems premium currency balance;
• Universe-wide profile, achievements, and collection visibility (you can see your collection from each game from within any other Redwood Arcade game);
• Cross-game cosmetic items and content specifically designed for universe-wide presence.

What is game-specific:

• In-game collectibles, characters, and gameplay mechanics native to each game (for example, a wrestler from one game is not playable as a card in another game);
• Game-specific premium content and progression;
• Game-specific terms supplementing these Terms.

Suspension or termination of your Redwood Arcade Account affects your access across all Redwood Arcade Games. Game-specific terms may apply in addition to these Terms; in the event of conflict, game-specific terms control for that Game only.

Future Platform Expansion: The Redwood Arcade franchise may expand to additional gaming platforms in the future, including but not limited to PC distribution platforms. When we expand to new platforms:

• Platform-specific terms (e.g., Steam Subscriber Agreement, Epic Games Store terms) will apply in addition to these Terms.
• In the event of conflict between these Terms and platform-specific terms, platform terms control for that platform only.
• Your Redwood Arcade Account may extend to new platforms subject to those platforms' authentication systems.
• Cross-platform features (if offered) will be subject to additional terms communicated at the time.

We will provide notice of new platform launches and any additional terms through the §16 Changes process.

19. Authentication and Subscriptions

• Sign in with Apple / Google Sign-In: See Privacy Policy §18 for authentication details, including support for Apple's "Hide My Email" relay.
• Subscriptions: When we offer subscription products in the future, specific subscription terms — including price, billing period, renewal behaviour, free trial terms, and cancellation method — will be presented at the point of purchase in compliance with platform requirements and applicable law (including California's Automatic Renewal Law and the FTC's click-to-cancel framework).
  • Auto-Renewal: Subscriptions auto-renew at the price disclosed at purchase unless cancelled through your Apple or Google account settings at least 24 hours before the renewal date.
  • Price Changes: Price changes will be communicated with at least 30 days advance notice. You may cancel before the new price takes effect.
  • Cancellation: Cancellation is handled through your Apple or Google account settings. We will provide in-app guidance on how to cancel. Where required by California law or similar frameworks, we will provide an equally accessible cancellation method through the in-app interface.
  • Free Trial Conversion: If a subscription includes a free trial, the trial converts to a paid subscription automatically unless you cancel before the trial ends.
  • Refund Eligibility: Refund eligibility for subscription purchases follows the platform's (Apple/Google) policies and applicable consumer law.
• Other Future Features: Additional terms may apply when new features launch (such as networked multiplayer, cross-platform features, or expanded UGC capabilities). These will be communicated through the Changes to Terms process described in §16.

20. Service Availability and Status Communications

The Games are provided on an ongoing-service basis. We may modify, suspend, or discontinue any feature, mode, currency offering, or game, with reasonable advance notice for material changes where practicable. Planned maintenance and ongoing incidents are communicated via our public service status page (URL to be published in-app and at redwoodarcade.ca) and may also be communicated in-app or by email.

Service interruption alone does not entitle users to refunds or compensation, subject to applicable consumer protection law (see §15) and §12 (Force Majeure).

21. Customer Support and Refunds

• Support: Contact support@redwoodarcade.ca. Support communications are stored and handled as described in our Privacy Policy §12.
• Apple App Store Purchases: All Apple App Store purchases are processed by Apple. Refunds for Apple App Store purchases are issued by Apple under Apple's refund policy; please contact Apple Support to request a refund.
• Google Play Purchases: Google Play purchases are processed by Google. We can review and process refund requests for Google Play purchases through the Google Play Console where appropriate. Please contact us at support@redwoodarcade.ca first to request a refund for a Google Play purchase. Google may also process refund requests directly.
• Statutory Refund Rights: Where applicable consumer protection law grants non-waivable refund rights (including under Ontario CPA, Quebec CPA, EU Consumer Rights Directive, UK consumer law, Australian Consumer Law, and similar frameworks), those rights apply regardless of platform policy. Contact us at support@redwoodarcade.ca to assert any statutory refund right.

22. Disclaimer of Warranties & Limitation of Liability

22.1 Disclaimer of Warranties

To the maximum extent permitted by applicable law, the Games are provided "AS IS" and "AS AVAILABLE" without warranties of any kind, express or implied. We do not warrant that the Games will be uninterrupted, error-free, or completely secure. We do not guarantee specific outcomes from random pack openings or loot boxes beyond the disclosed odds. We do not warrant that any defects will be corrected or that the Games will meet your specific expectations. We disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement, to the maximum extent permitted by law.

Statutory Warranties Preserved: Nothing in this section excludes, restricts, or limits any consumer warranty or guarantee that cannot be excluded under applicable consumer protection law (including Ontario CPA, Quebec CPA, EU consumer rights, Australian Consumer Law, and similar frameworks). Where such laws apply, our liability for breach of any such non-excludable warranty is limited to the maximum extent permitted by the relevant law.

22.2 Limitation of Liability

To the maximum extent permitted by applicable law, Redwood Arcade Ltd. and its directors, officers, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Games. Excluded damages include but are not limited to: loss of profits, data, virtual items, business opportunities, goodwill, or other intangible losses.

Our total aggregate liability for any claim arising from or related to these Terms or your use of the Games shall not exceed the greater of: (a) the amount you paid for in-app purchases in the 12 months prior to the claim, or (b) one hundred dollars ($100 USD).

Some jurisdictions do not allow the exclusion or limitation of certain warranties or damages. In such jurisdictions, our liability is limited to the maximum extent permitted by applicable law. Nothing in these Terms limits liability that cannot be limited under applicable law (such as gross negligence, willful misconduct, fundamental breach, or non-waivable statutory liability).

23. Apple App Store — Required Provisions

This section applies to the iOS version of the Games downloaded through the Apple App Store. The following terms are required by Apple's Licensed Application End User License Agreement framework:

• Acknowledgment: These Terms form an agreement between you and Redwood Arcade Ltd. only, not with Apple Inc. Apple is not responsible for the Games or any content therein.
• Scope of License: The license granted to you for the Games is a limited, non-transferable license to use the Games on Apple-branded products that you own or control and as permitted by the Usage Rules in the Apple Media Services Terms and Conditions.
• Maintenance and Support: Apple has no obligation to furnish any maintenance or support services with respect to the Games. Redwood Arcade Ltd. is solely responsible for providing maintenance and support, to the extent indicated in these Terms or required by applicable law.
• Warranty: Redwood Arcade Ltd. is solely responsible for any warranties relating to the Games, whether express or implied. In the event of any failure of the Games to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price for the Games (if any). To the maximum extent permitted by law, Apple has no other warranty obligation with respect to the Games.
• Product Claims: Redwood Arcade Ltd., not Apple, is responsible for addressing any claims you or any third party may have relating to the Games or your possession or use of the Games (including product liability, failure to conform to legal requirements, or consumer protection claims).
• Intellectual Property Rights: In the event of any third party claim that the Games or your use of the Games infringes that third party's intellectual property rights, Redwood Arcade Ltd. is solely responsible for the investigation, defense, settlement, and discharge of any such claim.
• Legal Compliance: You represent that you are not located in any country subject to a US Government embargo or designated as a "terrorist-supporting" country, and you are not on any US Government list of prohibited or restricted parties.
• Third-Party Beneficiary: Apple Inc. and Apple's subsidiaries are third-party beneficiaries of these Terms, and upon your acceptance, Apple has the right (and is deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary.

24. Google Play Store — Acknowledgments

For Android versions of the Games downloaded through Google Play:

• These Terms form an agreement between you and Redwood Arcade Ltd. only, not with Google LLC. Google is not responsible for the Games or any content therein.
• Google has no obligation to provide maintenance or support services for the Games.
• You agree to comply with Google's Google Play Terms of Service in addition to these Terms.
• Cancellation of subscriptions purchased through Google Play is handled through your Google account settings, in addition to any process described in these Terms.

25. General Provisions

• Entire Agreement: These Terms (together with our Privacy Policy and any game-specific terms) constitute the entire agreement between you and Redwood Arcade Ltd. regarding your use of the Games, and supersede any prior or contemporaneous agreements on the same subject.
• No Waiver: Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.
• Assignment: You may not assign or transfer your rights under these Terms. We may assign these Terms (including in connection with a merger, acquisition, reorganization, or sale of assets) with notice to you.
• Electronic Communications: You consent to receive electronic communications from us (including legal notices, updates, and policy changes) through in-app notifications, email to the address associated with your account, or posting at redwoodarcade.ca. Electronic communications satisfy any legal requirement for written notice.
• Notices to Redwood Arcade Ltd.: Legal notices to Redwood Arcade Ltd. should be sent to legal@redwoodarcade.ca and to our registered business address as published on redwoodarcade.ca.
• Headings: Section headings are for convenience only and do not affect interpretation.
• Language: These Terms are provided in English. Where required by applicable law (including Quebec's Charter of the French Language for Quebec consumers), a translated version may be provided. In the event of any conflict between the English and translated versions, the version in the language you chose at account creation controls for your account, and mandatory local-language rights remain protected.

26. Contact Information

• General Support and Account Issues: support@redwoodarcade.ca
• Privacy and Data Requests: privacy@redwoodarcade.ca
• Legal Matters, IP Concerns, and DMCA Notices: legal@redwoodarcade.ca
• Security Issues: security@redwoodarcade.ca

Business: Redwood Arcade Ltd., a Canadian federal corporation, registered in Ontario, Canada. Registered address: 1338 Wellington Street West, Unit 10, Ottawa, ON K1Y 3B7.